Customer Service Assistant

Position Information

Position Information

Department Human Resources & Payroll
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Restricted Position?
Job Category Student Wage / Non-Student Wage
Role (State) Job Title Customer Service Assistant
Working Title Customer Service Assistant
Job Type Part-Time
Position Number WG139z
Recruit Number Staff - 8556
Working Hours Varies, Monday through Friday, 8:30 a.m.-5:00 p.m.
Location Fairfax, VA
Other Location
Pay Band N/A
Salary Commensurate with education and experience.
Web Announcement

Customer Service Assistant

The George Mason University Human Resources (HR) and Payroll Office is looking for an enthusiastic and energetic individual to serve as a non-student, part-time Customer Service Assistant. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

This position will provide courteous and professional customer service, in a busy front office environment, to the diverse and multicultural community of George Mason University visitors and staff. Other responsibilities include data entry and records management to support the New Employee Welcome Center.

Required Qualifications:
Applicants should desire to work in a team environment where priorities change rapidly and customer service and effective communication are considered essential. The selected candidate must have superior communication and customer service skills, excellent organizational skills, ability to prioritize work, ability to multitask and problem-solve, be detail-oriented, and have the ability to collaborate and communicate with diverse individuals with differing needs. Previous receptionist or customer service experience; data entry; experience with Microsoft Word and Excel, e-mail and web navigation; and use of Web applications are all required competencies.

Preferred Qualifications:
Previous experience working in an HR or university environment is strongly desired; as well as experience in a high-volume, fast-paced office environment. Applicants should be available for schedules from 8:30 a.m.-5:00 p.m., Monday through Friday.

Special Instructions to Applicants

For full consideration, applicants must apply for position number WG139z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

For Full Consideration, Apply by: February 23, 2018
Posting Date 02/09/2018
Job Close Date
Open Until Filled? Yes
Telework Friendly? No
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a currently enrolled student at George Mason University?
    • Yes
    • No

Supplemental Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of Professional References
Optional Documents