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Associate Director of Enrollment Central

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Please see Special Instructions for more details.

For full consideration, please complete the online application at and attach a cover letter, resume, and list of three professional references with contact information.

Position Information

Position Information

Department Provost
Alternate Department Description

Office of Enrollment Management

Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Restricted Position?
Job Category Admin or Professional Faculty
Role (State) Job Title Associate Director of Enrollment Central
Working Title Associate Director of Enrollment Central
Job Type Full-Time
Position Number FA98EZ
Recruit Number Faculty - 7262
Working Hours
Location Fairfax, VA
Other Location
Pay Band
Salary Commensurate with education and experience.
Web Announcement

Associate Director of Enrollment Central

The George Mason University Office of the Provost invites applications for Associate Director of Enrollment Central within the Division of Enrollment Management. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

About the Department:

The Division for Enrollment Management supports core elements of the Mason strategic plan related to enrollment and new student enrollment strategy, retention and graduation. The mission of the division is to foster student success by connecting students and families to resources that open doors to a world-class education and the opportunities fundamental to the Mason student experience. The division strives to provide quality, timely, and efficient student service from recruitment through graduation and to collaborate with members of the Mason community in support of the university vision and strategic plan.


The Associate Director of Enrollment Central will oversee the student-facing services teams within the Division of Enrollment Management and other key offices to deliver centralized services. As part of this role, the incumbent will oversee the implementation, expansion, execution, and day-to-day supervision of a set of teams of professional support staff who assist students, both campus based and online, in navigating the administrative components of their enrollment at George Mason University. The teams under the Associate Director’s purview include the Enrollment Central team and a centralized phone operation for enrollment service. The incumbent will work diligently to expand services offered through this approach and to provide functional leadership for the expansion of these centralized services into an integrated online environment.

The position entails the oversite of the enrollment management student focused service center, inclusive of the following responsibilities:

  • Management of the daily operations of the Enrollment Central in-person student services, inclusive of oversight of documentation and training;
  • Supporting the daily operations and student support, reporting, training, and troubleshooting with stake holders to insure the Enrollment Central student services are executed as expected;
  • Oversee the centralized phone operations for enrollment focused student services;
  • Ensure the maintenance of a timely response rate to students (prospective and current) through the central phone operations that can be responsive to all enrollment related student services inclusive questions about campus based and online coursework. Develop and execute an innovation and expansion plan for enrollment focused student services to support a diverse student population that is both campus based and online;
  • Establish strong reporting associated with all services provided through Enrollment Central;
  • Provide guidance and specific oversight for the student services personnel focused on the innovative enrollment opportunities inclusive of fully online programming, ADVANCE, Wiley, and any other new initiative the university develops; and
  • Perform various other duties as deemed appropriate by the associate director’s supervisor or his/her superiors.


The Associate Director of Enrollment Central will have a strong understanding of the higher education landscape and have experience assisting students in the enrollment and persistence processes.

  • Master’s Degree or Equivalent;
  • Experience working as a part of or in association with a one-stop student service center. Bachelor’s degree or equivalent experience;
  • 6-8 years’ of high level experience in higher education;
  • Prior management experience with a large and diverse teams;
  • Experience managing budgets;
  • Strong understanding of student services; and
  • Prior experience scaling up teams and services to meet a growing institutional need.
Special Instructions to Applicants

For full consideration, please complete the online application at and attach a cover letter, resume, and list of three professional references with contact information.

For Full Consideration, Apply by: February 15, 2018
Posting Date 01/26/2018
Job Close Date
Open Until Filled? Yes
Telework Friendly? No
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Professional References
Optional Documents