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Retention Coordinator

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Please see Special Instructions for more details.

For full consideration, applicants must apply for position number 00875z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Position Information

Position Information

Department College of Education and Human Development (CEHD)
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Restricted Position? No, is eligible for layoff or severance benefits.
Job Category Classified Staff
Role (State) Job Title Education Support Specialist III
Working Title Retention Coordinator
Job Type Full-Time
Position Number 00875z
Recruit Number Staff - 8517
Working Hours
Location Fairfax, VA
Other Location
Pay Band Payband 4
Salary Commensurate with education and experience.
Web Announcement

Retention Coordinator, College of Education and Human Development

The George Mason University College of Education and Human Development, Office of Student and Academic Affairs (SAA), invites applications for a full-time Retention Coordinator who will engage in student success advising and develop, implement, and assess retention programming for the College.
Located just a short distance from Washington, D.C., Mason’s College of Education and Human Development (CEHD) is a dynamic academic unit committed to innovation and excellence in its research and teaching activities. The College offers a wide-range of academic programs through its Graduate School of Education and School of Recreation, Health and Tourism. For a full description of the College’s diverse program offerings see


The Retention Coordinator, reporting to the Director of Student Success, will be responsible for performing the following functions:

  • Developing, implementing, and assessing student success and retention campaigns, including, but not limited to: re-enrollment, incomplete grades, midterm grades, academic standing, and returning from suspension or dismissal;
  • Executing proactive advising, programming, and initiatives for special populations of undergraduate and graduate students;
  • Preparing and monitoring intervention plans for students experiencing academic difficulty;
  • Promoting participation in high-impact retention initiatives, such as new student orientation, research opportunities, living learning communities, student engagement activities, first year seminars, and internships;
  • Monitoring reporting systems for Early Alert to student’s attendance, performance, and academic progress risk and facilitating appropriate outreach;
  • Collecting, analyzing, and reporting student retention, attrition, persistence, learning, and satisfaction data, and comparing such data to internal benchmarks and University/peer institution data to identify trends and potential solutions.
Required Qualifications:
  • Master’s degree in higher education administration, counseling, or a similar field (or an equivalent combination of education and experience in lieu of the degree);
  • Professional academic advising, coaching, or counseling experience in an educational setting;
  • Broad knowledge of current issues in higher education including up-to-date knowledge of retention strategies;
  • Strong analytical skills and demonstrated experience with data analysis, reporting, and use of data in decision making;
  • Excellent interpersonal skills including strong verbal and written communication skills.

Preferred Qualifications:

  • Experience developing and implementing retention initiatives and campaigns;
  • Experience evaluating advising and retention programming; and
  • Familiarity with Student Information Systems and Advising Software (e.g., Ellucian Banner, DegreeWorks, Student Success Collaborative).
Special Instructions to Applicants

For full consideration, applicants must apply for position number 00875z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

For Full Consideration, Apply by: Review of applications will begin on 1/31 and continue until filled
Posting Date 01/17/2018
Job Close Date
Open Until Filled? Yes
Telework Friendly?
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The successful applicant will have demonstrated experience advising, student counseling and providing academic support to students. How many years of this type of experience do you have?
    • Less than one year of experience
    • 1 to 2 years of experience
    • 2 to 4 years of experience
    • More than 4 years of experience

Supplemental Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Professional References
Optional Documents