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Collection Analyst

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Please see Special Instructions for more details.

For full consideration, applicants must apply for position number 02380z at by January 31, 2018; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Position Information

Position Information

Department Student Accounts
Alternate Department Description

Accounts & Loan Management

Criminal Background Check Standard Background Check, Financial Background Check
Motor Vehicle Background Check No
Restricted Position? No, is eligible for layoff or severance benefits.
Job Category Classified Staff
Role (State) Job Title Financial Services Specialist I
Working Title Collection Analyst
Job Type Full-Time
Position Number 02380z
Recruit Number Staff - 8500
Working Hours Monday and Friday, 8:30 a.m.-5:00 p.m.
Location Fairfax
Pay Band Payband 4
Salary Commensurate with education and experience.
Web Announcement

Collection Analyst

The George Mason University Accounts and Loan Management (ALM) Office, within the Student Accounts Office, invites candidates for a Collection Analyst position. This position reports to the Cashier’s Office/ALM Operations Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Required Qualifications:

  • Bachelor’s degree, or an equivalent combination of education and related work experience in the collection of delinquent accounts;
  • Demonstrated experience in customer service and problem-solving skills for a high-volume/high-stress environment;
  • Must have a clear understanding of the Fair Debt Collection Practices Act, Family Educational Rights and Privacy Act, and accounts receivable applications;
  • Must have strong problem-solving, analytical and communication skills;
  • Will have intermediate user abilities with Microsoft Word, Access, and Excel; and various e-mail systems;
  • Must demonstrate interpersonal skills and ability to work well with people at a variety of competency levels; and
  • Must possess clear and precise written and oral communication skills, and the ability to communicate complex material both orally and in writing.

Preferred Qualifications:

  • Should demonstrate ability to manage multiple, concurrent, high-priority responsibilities in a time-pressured environment; and
  • Experience with the Ellucian Banner Student Accounts module and third-party student payment systems is strongly preferred.

Applicant selected for the position will be subject to a financial and criminal background check.

Special Instructions to Applicants

For full consideration, applicants must apply for position number 02380z at by January 31, 2018; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

For Full Consideration, Apply by:
Posting Date 12/20/2017
Job Close Date 01/31/2018
Open Until Filled? No
Telework Friendly? No
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

Supplemental Questions

Required fields are indicated with an asterisk (*).

Supplemental Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of Professional References
Optional Documents