Graduate Admissions Coordinator

Position Information

Position Information

Department Admissions
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Restricted Position? No, is eligible for layoff or severance benefits.
Job Category Classified Staff
Role (State) Job Title Education Support Specialist II
Working Title Graduate Admissions Coordinator
Job Type Full-Time
Position Number 02734z
Recruit Number Staff - 8480
Working Hours Monday through Friday, 8:30 a.m.-5:00 p.m.
Location Fairfax
Pay Band Payband 3
Salary Low- to mid-$30,000s; commensurate with education and experience
Web Announcement

Graduate Admissions Coordinator

The Office of Admissions is seeking a friendly, organized individual for a Graduate Admissions Coordinator in the Office of Admissions. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities:
The primary responsibility of the Graduate Admissions Coordinator is to serve the prospective students and families who visit the Office of Graduate Admissions by providing a professional, welcoming and customer service-oriented presence at the reception desk. The individual interested in this position enjoys advocating for graduate students and helping them navigate the admissions process.

The successful candidate will serve as the primary admissions point of contact for Client Operations Services in reference to graduate inquiries, and is responsible for responding to inquiries from a variety of sources and providing information to necessary parties in a timely and professional manner. The incumbent must be prepared to handle large call/email volumes and work in a deadline-driven environment. This position serves as a processing specialist with the focus on being the primary admissions point person for transcript audits that must be conducted every semester of entering graduate students.

This position will provide administrative support to the admissions specialists, an enhanced customer service experience to our clients.

Required Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience;
  • Excellent communication skills, both written and verbal;
  • Comfortable working diverse populations, and possess cross-cultural communication skills;
  • Demonstrated experience working in a fast-paced, deadline-driven environment;
  • Ability to work well under pressure and manage multiple priorities;
  • Ability to learn policies and procedures quickly;
  • Comfort or familiarity with database systems and proficiency using Microsoft Office programs;
  • Experience with professional business communications and procedures;
  • Demonstrated experience in customer service role in an office environment with a high-volume work load desirable; and
  • A positive, friendly, and customer service-oriented attitude.

Preferred Qualifications:

  • Higher education experience; and
  • Experience working with customer relationship management (CRM) software.
Special Instructions to Applicants

For full consideration, applicants must apply for position number 02734z at http://jobs.gmu.edu by January 4,2017; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

For Full Consideration, Apply by: January 4, 2017
Posting Date 12/08/2017
Job Close Date
Open Until Filled? No
Telework Friendly? No
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

Supplemental Questions

Required fields are indicated with an asterisk (*).

Supplemental Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Professional References
Optional Documents