Customer Service Shift Supervisor

Position Information

Position Information

Department Freedom Center
Alternate Department Description
Criminal Background Check Standard Background Check, Financial Background Check
Motor Vehicle Background Check No
Restricted Position?
Job Category Student Wage / Non-Student Wage
Role (State) Job Title Customer Service Shift Supervisor
Working Title Customer Service Shift Supervisor
Job Type Part-Time
Position Number WG5766
Recruit Number Staff - 8412
Working Hours
Location Prince William
Pay Band
Salary $12.00 per hour
Web Announcement

Customer Service Shift Supervisor

The George Mason University Freedom Aquatic and Fitness Center, on the Science and Technology (previously Prince William) campus, invites applications for a part-time Customer Service Shift Supervisor to help carry out the center’s mission to support the fitness and recreation goals of a health-conscious community. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.


As Customer Service Shift Supervisor, the successful candidate will play a key role in providing stellar customer service to the center’s members by supervising the customer service desk operations during the shift. This includes:

  • Modeling and monitoring appropriate behavior for staff;
  • Ensuring that members feel welcome and making sure that they are correctly directed to their appropriate activity;
  • The incumbent will be in charge of providing a positive customer service experience by training the staff to listen attentively to member needs and concerns;
  • The incumbent will be responsible for answering questions accurately and offering pleasant assistance (in-person and via telephone);
  • The incumbent will be responsible for maintaining the safety of our members and team; and
  • Guaranteeing that staff follows procedures pertaining to emergency and security matters.

Required Qualifications:

The center is looking for a leader who will become knowledgeable about membership options, program offerings, products and services to create customer value and a proper fit for their needs.

  • Experience in maintaining accuracy and proficiency in processing cash, check and credit transactions (including daily balancing, close-out procedures and reporting); and
  • Extensive customer service experience and the ability to function effectively in a hectic work environment with frequent interruptions.

Preferred Qualifications:

  • Excellent supervisory and organizational skills to ensure effective and appropriate communication of large volumes of information in a busy environment; and
  • Demonstrated experience working in a customer service environment in a public safety/service, retail, health, fitness and/or recreation field.

Available Shifts:

  • Thursday: 10:00 a.m. – 6:00 p.m.;
  • Friday: 10:00 a.m. – 6:00 p.m.; and
  • Saturday: 1:45 p.m. – 8:00 p.m.

This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.

Special Instructions to Applicants

For full consideration, applicants must apply for position number WG5766 at, and complete and submit the online application.

For Full Consideration, Apply by: November 20, 2017; this is a nonbinding date; this position may close at any time.
Posting Date 10/31/2017
Job Close Date
Open Until Filled? Yes
Telework Friendly?
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

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