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Housing Management Application Analyst

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Please see Special Instructions for more details.

For full consideration, applicants must apply for position number 09518z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Position Information

Position Information

Department UL - Office of Housing and Residence Life (OHRL)
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check Yes
Restricted Position? Yes, is not eligible for layoff or severance benefits.
Job Category Classified Staff
Role (State) Job Title Information Technology Specialist II
Working Title Housing Management Application Analyst
Job Type Full-Time
Position Number 09518z
Recruit Number Staff - 8343
Working Hours
Location Fairfax
Pay Band Payband 5
Salary Commensurate with education and experience.
Web Announcement

Housing Management Application Analyst

The George Mason University Office of Housing and Residence Life (OHRL) invites applications for a Housing Management Application Analyst (HMAA) position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.


The Housing Management Application Analyst (HMAA) is the primary administrator for the OHRL’s housing management system. This position has a major role in the transition from the old (Residential Management System) to the new system (StarRez) and the full implementation of the new system. The HMAA will be responsible for gathering and coordinating system requirements from OHRL stakeholders, and using them to develop a robust, all-encompassing platform with required data points to support OHRL and the university’s occupancy management needs. This development would also include design and implementation of the numerous data reports to support the needs of the various parts of the OHRL business, along with providing user support, and serving as a technical resource in business process development. Duties include:

Application Administration:

  • Work with staff on needs assessment and feature requests. Ensure that vital elements of the current occupancy management systems are maintained while new and future data elements and system requirements are developed and supported in the new system;
  • Develop technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications;
  • Lead system implementation utilizing project lifecycle knowledge, including planning, testing, deploying, and maintaining;
  • Manage user accounts and permissions, apply system configuration changes, and develop process improvements;
  • Develop relationship with vendor to get application support as needed and to keep up-to-date on changes in software and/or current technology affecting business functions;
  • Work with staff on needs assessment, feature requests, and business process improvements; and
  • Participate in rotating on-call support environment in response to after hour, critical, system-wide outages and emergencies and work with appropriate staff to resolve issues.

Data Reporting and Analysis:

  • Architect, maintain, and report on data solutions;
  • Gather needs and requirements for reports;
  • Build robust data elements and reporting to support all aspects of user needs;
  • When needed, create custom reports utilizing advanced SQL to generate reports for user use;
  • Support staff with report generation within system software;
  • Work with users to develop formatting standards for common reports; and
  • Audit and data checking on reports.

Process Development/Communication:

  • Assist other functional areas within OHRL in process development as it relates to the housing management system;
  • Create and maintain Standard Operating Procedures (SOPs) for functions and processes related to applications and workflow;
  • Create and maintain user support documentation for housing management system; and
  • Develop technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications.

System Integration:

  • Work with units outside of OHRL to develop integrations with other systems;
  • Develop methods for transfer of data to and from the housing management system utilizing APIs/SDKs and/or developing scripts; and
  • Ensure that integration processes are secure and follow industry best practices.


  • Develop training methods and materials for user training of housing management system;
  • Provide user training to both full-time and student staff on an ongoing, annual schedule and as needed;
  • Identify staff training needs and make recommendations for training; and
  • Enforce university computing policies and OHRL policies surrounding applications and systems.

Additional Work Tasks and Duties:

  • Other duties as assigned.

Required Qualifications:

  • Bachelor’s degree in management information systems, database administration, programming, computer science or related discipline; or an equivalent level of training and experience.
Special Instructions to Applicants

For full consideration, applicants must apply for position number 09518z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

For Full Consideration, Apply by: September 20, 2017
Posting Date 09/07/2017
Job Close Date
Open Until Filled? Yes
Telework Friendly?
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

Supplemental Questions

Required fields are indicated with an asterisk (*).

Supplemental Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Professional References
Optional Documents