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Salesforce System Administrator - School of Business

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Please see Special Instructions for more details.

For full consideration, applicants must apply for position number 01729z at http://jobs.gmu.edu; and upload a cover letter, resume, and list of professional references. The department will contact candidates directly should additional materials be required.

Position Information

Position Information

Department School of Business
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Restricted Position? No, is eligible for layoff or severance benefits.
Job Category Classified Staff
Role (State) Job Title Information Technology Specialist III
Working Title Salesforce System Administrator - School of Business
Job Type Full-Time
Position Number 01729z
Recruit Number Staff - 8016
Working Hours
Location Fairfax
Pay Band Payband 6
Salary $60,000-$80,000; based on type and level of education, certification and experience.
Web Announcement

Salesforce System Administrator – School of Business

The George Mason University School of Business is seeking an organized and detail-oriented Salesforce System Administrator. This is a full-time classified staff position with full benefits. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities:

The Salesforce System Administrator position has responsibilities in the following areas:

Administrative Support:

  • Building out and scaling our Salesforce instance across the School of Business;
  • Designing, developing, and configuring customized solutions using the full Salesforce toolset, including custom objects and fields, validation rules, workflows, and approval processes;
  • Developing and creating customized reports and dashboards as needed;
  • Working cross-functionally to maintain and improve upon Salesforce integrations with both internal and third party systems, such as EventBrite;
  • Working with end users to understand needs and incorporate processes (workflows, tasks, and dashboards);
  • Developing technical solutions as needed, integrating supporting technologies, and managing the solution life cycle;
  • Coordinating with various teams to develop system enhancements/functionality, and provide day-to-day project management for application-related initiatives; and
  • Helping develop budget and overseeing procurement for Salesforce system upgrades and third-party applications.

Technical Support:

  • Assessing and implementing Salesforce software releases;
  • Creating and maintaining detailed documentation for technical designs, projecting plans, deployments, and training documents;
  • Troubleshooting user issues as they occur;
  • Working with the School of Business IT team to ensure updates from the university system run effectively;
  • Providing technical support on marketing campaigns; and
  • Managing user permissions and operation governance.

Cross-Functional Team Collaboration:

  • Leveraging Salesforce resources to continue to support and drive the school’s initiatives;
  • Working to continuously identify process improvements in reporting, analytics, and performance metrics within the Salesforce environment;
  • Working cross-functionally to ensure tools and processes are optimized to meet current and future business requirements; and
  • Meeting with teams regularly to discuss and resolve Salesforce challenges and new initiatives.

Training and Industry Research:

  • Providing training as needed to new and existing School of Business faculty and staff;
  • Collaborating with Salesforce colleagues throughout the university to share best practices and stay informed regarding university-adopted technologies;
  • Seeking input from faculty, staff, and administration on emerging needs and developing solutions; and
  • Keeping abreast of new Salesforce features and functionality.

Special Project Work:

  • Executing special projects and initiatives as assigned which support the strategic mission of the school.

Required Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience in IT or a related field;
  • Salesforce Administration Certification or equivalent;
  • Excellent computer skills with working knowledge of all applications in Microsoft Office, database expertise, and e-mail and network applications;
  • Ability to commute to both Fairfax and Arlington campuses;
  • Ability to effectively communicate and work with others to achieve results; and
  • Good citizenship and the ability to work well with colleagues.

Preferred Qualifications:

  • Experience working in a higher education environment;
  • Demonstrated experience in Salesforce administration;
  • Extensive experience with database design;
  • Experience with report design consolidation, report optimization, and process management;
  • Experience analyzing and documenting different system flows, process flows and workflows;
  • Experience in application implementation, including design, build, test, and deployment;
  • Experience in data migration/bulk data loading into Salesforce is desired;
  • Experience with handling Salesforce integrations and Marketing Cloud;
  • Excellent communication, analytical, strategic thinking and organizational skills;
  • Proactive problem-solving skills and attention to detail; and
  • Ability to motivate and ability to learn new tasks quickly.
Special Instructions to Applicants

For full consideration, applicants must apply for position number 01729z at http://jobs.gmu.edu; and upload a cover letter, resume, and list of professional references. The department will contact candidates directly should additional materials be required.

For Full Consideration, Apply by: May 9, 2017
Posting Date 04/12/2017
Job Close Date
Open Until Filled? Yes
Telework Friendly?
Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How much experience do you have in salesforce administration?
    • Less than 1 year
    • 1-3 years
    • 3 or more years
  2. * Rate your database design experience.
    • Beginner
    • Intermediate
    • Extensive
  3. * Do you have experience with report design consolidation, report optimization and process management?
    • I have experience with all of the above skills
    • I have experience with some of the above skills
    • I do not have any of the above skills
  4. * Do you have experience analyzing and documenting different system flows, process flows and work flows?
    • I have experience with all of the above skills
    • I have experience with some of the above skils
    • I do not have any of the above skills
  5. * Do you have experience in application implementation including design, build, test, and deployment?
    • I have experience with all of the above skills
    • I have experience with some of the above skills
    • I do not have any of the above skills
  6. * Do you have experience in data migration/bulk data loading into Salesforce?
    • Yes
    • No
  7. * Do you have experience with handling Salesforce integrations and Marketing Cloud?
    • I have experience with all of the above skills
    • I have experience with some of the above skills
    • I do not have any of the above skills
  8. * Do you have a Salesforce Administration Certification?
    • Yes
    • No

Supplemental Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Professional References
Optional Documents