Call Center Manager
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Please see Special Instructions for more details.For full consideration, applicants must apply for position number 01868z at http://jobs.gmu.edu by May 2, 2017; complete and submit the online application; and upload a cover letter, resume, and list of three professional references with contact information.
|Alternate Department Description|
|Criminal Background Check||Standard Background Check|
|Motor Vehicle Background Check||No|
|Restricted Position?||No, is eligible for layoff or severance benefits.|
|Job Category||Classified Staff|
|Role (State) Job Title||Administrative Office Specialist III|
|Working Title||Call Center Manager|
|Recruit Number||Staff - 8134|
|Working Hours||Typical work hours for this position are 11:30 a.m.-8:00 p.m.|
|Pay Band||Payband 3|
|Salary||Commensurate with education and experience; anticipated starting salary is in the upper-$30,000s to lower-$40,000s.|
Call Center Manager
The George Mason University Office of Advancement and Alumni Relations invites qualified candidates to apply for a full-time Call Center Manager position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
|Special Instructions to Applicants||
For full consideration, applicants must apply for position number 01868z at http://jobs.gmu.edu by May 2, 2017; complete and submit the online application; and upload a cover letter, resume, and list of three professional references with contact information.
|For Full Consideration, Apply by:|
|Job Close Date||05/02/2017|
|Open Until Filled?||No|
|Mason Ad Statement||
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
|Campus Safety Information||
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
Required fields are indicated with an asterisk (*).
What are your salary expectations for this position?
(Open Ended Question)
Do you have experience working in a call center?
Do you have experience managing or supervising in a call center setting?
Do you have experience with call center metrics (ex. abandon rate, call wait time, first call resolution rate, occupancy rate, agent performance) and how to interpret call center metrics?
Do you have any experience working in Higher Education?
- 0-1 years experience
- 2-3 years experience
- 4+ years experience
- Cover Letter
- List of Professional References